Refund policy

AB ESSENTIALS

Last updated: 25/07/2026

We want you to be happy with your purchase. Please read this policy carefully before placing an order, as our fulfillment model affects some of the timelines below.

1. Order Cancellations

  • Orders can be cancelled free of charge within 24 hours of placement, or before the order has been forwarded to our supplier for processing — whichever comes first.
  • Once an order has been shipped by our supplier, it can no longer be cancelled and must instead follow the return process below.

2. Eligibility for Returns

Items are eligible for return within 14 days of delivery if they are:

  • Unused, unworn, and in original packaging with tags attached
  • Not a final sale, custom-made, or personalized item
  • Not a perishable good, intimate item, or item marked non-returnable on the product page

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  • Contact us within 48 hours of delivery with photos of the item and packaging
  • We will arrange a free replacement, exchange, or full refund — your choice
  • No return shipping cost will be charged to you in this case

4. Return Process

  1. Email abessentialsofficial@gmail.com with your order number and reason for return
  2. We'll confirm eligibility and send return instructions (and, if applicable, coordinate with the supplier)
  3. Ship the item back in its original condition
  4. Once received and inspected by our supplier/warehouse, your refund will be processed

5. Refund Timelines

  • Refunds are issued to the original payment method within 7–14 business days after the returned item is received and approved
  • Because items ship from supplier warehouses, processing can take slightly longer than a typical local return — we'll keep you updated by email
  • Bank/card processing may add a few additional days depending on your provider

6. Return Shipping Costs

  • Our error (damaged/defective/wrong item): we cover return shipping
  • Change of mind: customer covers return shipping costs

7. Non-Returnable Items

  • Items marked "Final Sale"
  • Personalized or made-to-order products
  • Gift cards
  • Items returned without original packaging or after the 14-day window

8. Your Rights Under UAE Law

This policy operates alongside your rights under UAE Federal Law No. 15 of 2020 (Consumer Protection Law), which entitles consumers to a refund, replacement, or repair for goods that are defective or not as described. Nothing in this policy limits those statutory rights.

9. Contact Us

For any questions about this policy or to start a return, contact us at:

  • Email: abessentialsofficial@gmail.com
  • Phone & Watsapp: +923150618704